Manages 4 interns through training of necessary operations, assigning daily tasks, delegating projects and overseeing intake processes for over 300 providers, Performs all HR functions surrounding on-boarding new staff and facilitating accurate, bi-weekly compensation, Manages, coordinates and delegates all tasks to over 30 part-time and full-time medical record review auditors, Coordinates and leads Monthly Auditor Calls, Contributes to the monthly newsletter, blog and webinars, Conducted payroll and other financial reports, Managed the maintenance requirements on tractors and trailer, Worked directly with our dedicated customer. Oversee improvement projects, maintenance of structures, grounds, dining facilities, area improvements. The new process has been implemented in facilities nationwide. Take some ideas from our professional operations supervisor cover letter sample and learn how to spark a virtual discussion about your qualities with the hiring manager. Monitored and ensured sales were presented and closed daily. Operations supervisors are the backbone of any organization. Filter options. Executed daily customer/vendor contract requirements; identified accessorial activity and ensured necessary documentation. Efficient with10-keypad. Set-up, distributed, and provided technical assistance on all scanners. Operation Supervisors work in a variety of organizations and are responsible for monitoring staff performance, planning budgets, maintaining inventories, taking disciplinary actions when necessary, improving customer satisfaction, and overseeing implementation of procedures. Ensure safety methods, practices and programs are implemented and maintained. Especially considering you have such a short time to impress anyways. Researched and reviewed procedures for more economical improvement of foodstuffs, supplies and services. Answer telephones and gave information to callers, took messages and/or transfer calls to the appropriate individuals. Identify equipment concerns related to allocation, maintenance and life cycle, Maximized efficiencies, increasing ability to house an additional 20% of inventory at primary location, Provides monthly associate reviews, providing valuable insights and coaching to all staff members, Controls all inventory movements between multiple locations to minimize shrinkage and ensure the safeguarding of all company assets, Creating order and functional viability from the heavy volume of product received while working at our outlet location, including management of a secondary offsite facility. Responsible for tracking inventory and creating purchase orders for hotel suppliers based on hotels budget. Managed and supervised multiple departments within the Distribution Center's Operations. Managed and directed daily functioning of up to 200 indirect inbound/outboundcall and customer retention agents and sit supervisors in teams of 15. Configured and disabled operating systems enabling package tracking and scanning. Supervised the local planners on a daily basis. Project was successfully launched in July 2014. Responsible for supervision, development, and coaching of Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals. Developed and implemented successful work methods and documents terminal wide. Controlled inventory of products by using company’s computer system and assigned barcodes. As a building maintenance supervisor, you need to be a jack of all trades. Perform tasks to assure service level standards, contractual requirements and adherence goals are met - Operations Supervisor managing a team of 18, Direct supervision for a team between 15 - 40 warehouse temporary employees, which is dependent on seasonal demands. Managed proactive and reactive customer retention teams by developing, Coached and mentored site supervisors, team leaders, and retention agents to. Took orders from customers quickly and efficiently at counters or drive-thru windows. By penning a compelling heading statement to begin your supervisor resume. (Office Operations). Especially considering you have such a short time to impress anyways. Train teller staff in all aspects of customer service including performing transactions, sales and handling difficult situations with customers to consistently meet [company name]'s customer service standards. The coordination of this scheduled work is done through a planned based scheduling system - Servigistics. Always write your lists in bullet point format. Created a less complicated spreadsheet to issue work schedules to staff which helped identify training issues. Responsible for implementing the Safety programs and overseeing every aspect of it. Hired trained and supervised staff as well as provided performance feedback. Met and maintain inventory management threshold goal of 15%. Supervise the safety and production of 25+ employees and 50+ seasonally in the logistics pick, pack and ship environment focusing on daily customer turnaround objectives. A minimum of six (6) or more years of relevant experience in distribution, operations, Supply Chain and/or logistics, and people management required with Bachelor’s Degree. Modeled and enforced policies and procedures; partnered with Manager and Human Resources to address policy violations and delivered appropriate levels of corrective action. Maintain and repair watercraft, performing general mechanical work as opposed to working on a specific system. Worked directly under the V.P. Worked with Human Resources in planned plan staff levels. Achieve results by managing, organizing, and directing all CDL employees assigned to them. Worked with sales daily to provide the best support for our customers. Proven ability to design and enhance processes in support of continuous improvement programs. Managed operations for four logistical functions: Small Sort, Unload, Metro Unload, Irregular System. Supervised Food Service Supervisors in the direction of operations and services of all dining rooms in a large institution. A Floor Supervisor’s job varies according to the need of the employer. Managed the shift schedule duties included but not limited to work stations assignment rotations, scheduling training, managing breaks, overtime assignments, initiating back-up procedures for absent employee's. Conducted weekly production meetings for production goals and resolution/prevention of any bottlenecks. Supervised the work of office employees to ensure adherence to quality standards and meet all deadlines, prepared procedures, and corrected errors or problems for 8 direct employees. Supervises and facilitates all daily operations for Medical Record Review Services including speaking with providers to resolve issues and relaying information to management, Coordinated driver routes in order to increase efficiency as well as keeping customer demandssatisfied. Recognized for improving operational efficiencies by streamlining the assembly line process that saved the company a substantial amount of money every year since its debut. Delivered associate orientation, training, performance reviews, and/or development as appropriate. Managed an Access database to track rebate accruals for 400+ Commercial Card customers. Employers expect an operation manager to be able to supervise clerical employees while also handling certain company records. Set and monitor productivity, safety and service for all drivers and dock workers on said shift. Developed annual work plans and provided regular performance feedback. Managed cash flow, processing cash and credit card payments, and performed related clerical duties. Managed a $1.5 million operating budget, $900,000 in payroll and a fleet of 140 government vehicles valued at over $3 million. Acted as liaison between the above mentioned departments and the Operations of Customer Service, Merchandising and Distribution Center Warehouse. Created and managed weekly schedule for up to 50 employees. Ensure that all freight is moved in a manner in which it is safe and damage free while ensuring the daily motor moves are met among drivers, and dock workers. Effectively communicated with team members to maintain clearly defined expectations. Primarily responsible for the onboarding process and lift truck certification for all new hires. Monitor and direct a team of supervisors from the inbound and outbound area to ensure that safety and regulatory training programs are maintained effectively. Prepare and implement action plans to ensure the service center achieves planned P&D productivity and service targets, while preventing bring-backs, missed pick[company name], and customer dissatisfaction. Experienced, resourceful and effective Operation Supervisor with proven proficiency in all aspects of warehouse operation. Served as problem solver and quality assurer for operations in an agency location with annual revenues in excess of 1.8 million. Responsible for $1 million dollars value in property and included a forklift, 3 trucks for one year. Oversaw quality control and ensured employees were processing questionnaires according to company requirements; resolved issues regarding incomplete questionnaires. Operation Supervisor resume examples. Provide oversight management for nine companies with assigned strength of over 1000 Soldiers, 1500 vehicles including two vessels. Resume Details. Production Supervisor Resume Statements. The work experience section of the shift supervisor resume can be prepared using information about the functions of the position, which are provided in the sample job description shown above. Manually key prices on the register keyboard. Reviewed and analyzed reports, records and directives. Resume Format for Operations 5 year experience in smooth running of day-to-day organizational activities, analyzing statistics and devising strategies for improvement. Oversaw the direct supervision of all service providers by the local planners. Proficient in the use of Outlook, Word, Excel, Power point and Access data bases. Direct the necessary daily activity to ensure a safe, secure, clean facility. Establish and maintain a clean, safe work environment in compliance with OSHA standards. Your resume will make a major impact on your application for any job. The area of responsibility includes the states of Georgia, Florida, Louisiana and Tennessee. 1. Accomplished a combined 9.7 days to deliver (cycle time) against a goal of 10 days to deliver. Supervisor. Build rapport with City Fire Departments and vendors. Manages processes to ensure Red Cross provides a safe blood product, Work with multiple departments, vendors and volunteers to help meet business goals, Ensures staffing levels are adequate to achieve annual collection goals, supervise and develop 30+ staff (front line supervisors and line staff), Seeks out resources within the company to identify, manage and support the development of direct reports and others, Ensures staff of all levels have sufficient training to meet [company name] directives, Federal, State and local regulatory requirements, Experience in working with the Teamsters and Oregon Nurses Association, Certified over 50 Hazardous Material Air loads with zero incidents. Extensive experience directing Production, Quality, Safety and Cost Control for large production area. Decreased customer-reported errors by 35%. This section, however, is not just a list of your previous operations supervisor responsibilities. A minimum of an Associate’s Degree is required, a Bachelor’s Degree is preferred. Oversaw project of replacing all production and administrative PCs and upgrading to a new operating system. Operations Supervisors are responsible for the execution and planning of the budget of a particular department within the company, as well as overseeing the company's inventory and developing measures to both motivate employees and undertake office management. Directly supervises warehouse activities of 15 Lift Truck Operators engaged in receiving, storing, and shipping finished goods in a timely and efficient manner. Perform a 60 day evaluation to new front desk agents. Resume » Supervisor Resume » Operations Supervisor Resume Operations supervisors are important members of an organization and they skills are play a vital role in the success of the business. In this CareerStint article, we focus our attention on a resume for a building maintenance supervisor. Plan with customers to address concerns and foresee problems with the pickup and delivery of their freight. Responsible for International department, loading and proper handling of all packages. Managed the project of moving the entire site to a new location. Responsible for 6 P/T Supervisors and 50+ P/T hourly employees. Have planning and consulting skills with knowledge of project management and process improvement, good networking knowledge and problem solving skills. Maintenance Supervisor. Ensured logistics and operations excellence by securing over-the-road transportation for UPS customers. Plans, distribute, and monitors the route for work shift in order to ensure that costumer's receiver their packages and freight by the scheduled delivery date. With so many responsibilities, you might have a hard time creating a concise document. Created Data Entry Guides to streamline processes and maximize production, Proposed, wrote, and implemented Quality Control checklists and procedures, Administered monthly scorecards and annual performance reviews, Created Customer Retention, Follow Up & Business Replay Card Departments, Exceeded annual sales goals while achieving minimal employee turnover. Responsible for supervision and leadership of 4 census teams that were staffed with 26 personnel on each team. Perform back office functions in Accounting and supervise Housekeeping department when needed. Created standard operating procedure documents for multiple functions. If you have the space to include it, you should. To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume expert Kim Isaacs. Issued GO/ RERouteâs Authority and Assigned aircrafts Airport Gateâs privilege using iGAPS and GAPS system. Acted as liaison between the Border Patrol and other agencies concerning Instructor Development. Plan and monitor daily staffing schedules to support operational demands. Promoted safety processes to ensure safe work environment. Responsible for the merit reviews of all employees who reported to me and also the interviewing to hire process and dismissal process. Sample Operations Manager Resume Objectives Include the name of the company in your objective statement to show prospective employers that you are serious about a job with their organization. Managed workflow to meet planned units per hour, cost per unit, level of service and accuracy standards. Maintain adequate stock levels for department needs. Developed and implemented a standardized system for rating staff that was adopted by the division. Oversaw the process of the tracking of all incoming and outgoing departmental mail, Provided individual staff members with one on one communication of Mid-year and End of the Year Performance Reviews and Ratings and in doing so addressed their strengths, weaknesses and areas available for growth and improvement, Participated and played an active role in the initial hiring process, placement and training of new employees within the department. Work Experience in Your Operations Supervisor Resume The section work experience is an essential part of your operations supervisor resume. Not every Operation Supervisor resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Accurately troubleshot missing or incorrect items through POS Controller. Worked with other departments and divisions to resolve problems and ensure efficient service. Track and analyze service issues and implement performance improvement processes to improve future service delivery. Responsible for training and coaching production line staff. Far exceeded Equal Opportunity score from 82% in 2013 to 96% the following year. The Guide To Resume Tailoring. Coordinate with all employees at the beginning of every shift to determine operational needs for that shift. Directly supervises and effectively delegates to a team of twenty associates between two locations. Responsible for maintaining Driver Qualification Files, (JJ Keller). 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